Recovery in Arad, Israel
"Our son's laptop was stolen from his apartment in Arad. After reporting it stolen to the police and activating Undercover, we waited to see what would happen. A couple weeks went by and then we got our first notice that the computer went online. We sent the information to the police by fax (since they cannot receive external email), but they weren't successful and the trail went cold."
"The thief didn't steal the charger (and there is no Apple store in Arad), so we figured our computer was now dead. Arad is in the middle of nowhere in a desert. It's not like New York, with free WiFi at every cafe and on every corner. On top of that, we had neglected to create a guest user account and our son's account required a password to log in, so we didn't hear from Undercover for a couple of months. We had really given up hope as we were leaving in a month and the police didn't seem like they were doing anything. Then, after changing hands, the computer came back online and we again sent the screenshots, iSight camera pics of the thief and IP address to the Arad police. Although they had never had any experience with this kind of surveillance, this time they were finally able to recover the computer!"